سياسة الاسترجاع والاستبدال

Return Policy: Returning with Elegant veil is easy and very comfortable and available for 7 days from the receipt of your order. All you have to do: 1- Contact the customer service team on the website or message them on WhatsApp 05687208282. 2- Provide them with (your order number - the replacement model - the desired size). To submit a replacement request for you. After the product arrives and is inspected and confirmed to have all accessories, the replacement order will be shipped directly. Return conditions: 1- The product must be in its original condition and not used, and the tag on the piece must not be removed, with the packaging and full carton provided. 2- The customer bears the shipping cost of 30 riyals, and if the product is defective or there is an error, Elegantveil bears all costs. 3- After the policy is issued by Elegant veil, the customer must deliver the product to the nearest Aramex branch. 4- The replacement is available only once, and the replacement order cannot be returned. 5- Products that cannot be replaced (Niqabs, Trousers, Khimar Shila). Return Policy: Returns with Elegant veil are available within 3 days of receiving your order. All you have to do: 1- Contact the customer service team on the website or message them on WhatsApp 0568720828. 2- Provide us with (your order number - the reason for the return - IBAN number - bank name - full name of the account holder) to submit a return request for you. After the product arrives and is inspected and confirmed to have all accessories, the amount will be transferred within two working days of receipt. Return conditions: 1- The product must be in its original condition and not used, and the tag on the piece must not be removed, with the packaging and full carton provided. 2- The customer bears the shipping cost of 30 riyals, and if the product is defective or there is an error, Elegantveil bears all costs. 3- After the policy is issued by Elegantveil, the customer must deliver the product to the nearest Aramex branch. 4- Products that cannot be returned (Niqabs, Trousers, Khimar Shila).