سياسة الاسترجاع والاستبدال

Our policy depends on the type of item:

1. Made-to-order abayas

Each abaya is tailored specifically for you in the size and options you choose, so it cannot be exchanged or returned, in line with the exception for products made to the consumer's specifications under the Saudi E-Commerce Law.

Exceptions: a defect in the fabric or stitching, an item that differs from what you ordered, or a sizing error on our side. In these cases we will repair, replace or refund, and we cover all shipping costs. Please contact us within 7 days of delivery with photos of the issue.

2. Ready-to-ship abayas

You may exchange or return the item within 7 days of delivery, provided it is unused and in its original condition with the tag and full packaging.

The customer pays the shipping cost for exchanges and returns, unless the item is defective or was sent in error by us, in which case we cover all costs.

One exchange per order.

3. Tarhas, niqabs and khimars

These can be exchanged or returned within 7 days of delivery if unused and in their original packaging; the shipping terms in section 2 apply.

How to request

1. Contact us on WhatsApp 0568720828 or through customer service in the store.
2. Send your order number and the reason, with photos if the item is defective.
3. We issue a shipping label; drop the item at the nearest courier branch.
4. Once received and inspected, we ship the replacement or start your refund to the original payment method within 2 business days. The amount may take longer to appear depending on your bank or payment provider.